SHIPPING & RETURNS
There are unique features, that when combined, no one else can boast about their bike parking racks
Shipping Policy
SHIPMENTS TO ALL OVER INDIA
We understand that when you make an order, you want product rack as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. Additionally, we work closely with our team in order to have the product shipped directly to you from our warehouse if that means you will get the product faster.
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Items will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock - Ships Within 24 Hours". These products will ship same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.
While we will do our best to ship from the distribution center closest to you, naturally not all items will always be in stock in every location at all times! In some cases we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.
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A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
Most orders will be shipped via our delivery partner Delhivery, DTDC, Bluedart.
Return & Exchange Policy
IN SHORT: Raise return/exchange request within 7 days of receiving the item. In case of item looking used or wrong item sent, please raise the issue on the same day by email or maximum early next day. After 7 days we cannot help with the issue of "item looks used."
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We process returns/refunds for defective/ wrong items received.
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For size issues there are no returns/refunds, just exchanges. Exchanges are not promised (to avoid policy abuse) but we generally help, and issue store credit if your correct size is not available with us. Items returned must be sent to us in unused, unworn condition with original packaging, tags 100% intact.
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PRE-ORDER Cancellation will incur 4% cancellation fee.
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Cancellation without reason by the customer will also incur 4% cancellation fee.
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Please read detailed policy below to be fully informed:
For any issues
Check if your item is eligible for return/exchange. All details are in this policy.
Email at info@cyclestands.in within 7 days of receiving your item.
Please mention your order number in the email, and state the issue.
Add photographs of the issue, to best highlight the problem.
Returns and refunds are eligible if
The Item was received in a defective/ damaged condition
Wrong item delivered
A product may vary slightly in colour from the image shown on the website.
Exchange Policy
Size exchanges
We will exchange sizes for you if the item ordered and received differs from the size chart shown on the website for that item at the time of ordering.
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If the item does not fit you for any other reason and you want to exchange it, we will help you at discretion. We generally issue store credit if the exchange size is not available.
Returns/ exchanges will be processed only
Shipping charges for return/ exchange
For defective/damaged/wrong items we will ship back the item at no cost to you.
For size returns you are required to ship the item to us with charges borne by you.
Original shipping charges are non-refundable.
A customer may exchange a product once.
No returns/ refunds/ exchanges for clearance items.
All returns/exchanges must be agreed with the Cycle Stands India team on email before any related shipping is done.
WARRANTY
Our Rack comes with 5 years of Fabrication Warranty. Paint is not inclusive in the warranty.
If you report an issue, 7 days after receiving the item, it will be treated as a warranty issue. You are required to contact us directly for direct resolution of the problem.
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In general, our team helps customers get the item they are happy with, we assist in genuine cases for return/exchange with the goal to make customer experiences great.